Frequently Asked Questions

We aim to reach you within 30-60 minutes for emergency callouts. Our 24/7 service ensures someone is always available, and we'll keep you updated on our ETA.

Turn off power at the switchboard if safe to do so, evacuate if there's smoke or fire, keep others away from the hazard, and don't touch electrical equipment. Have your electrical history ready if possible.

We provide comprehensive residential services including powerpoint installation, lighting upgrades, switchboard repairs, safety inspections, smoke alarm installation, hot water system repairs, and general electrical maintenance.

We recommend annual electrical safety inspections for homes. However, older homes (25+ years) should be checked every 6 months. Regular inspections help prevent emergencies and ensure compliance.

Yes, we provide energy efficiency assessments and solutions including LED lighting upgrades, smart home automation, efficient appliance installation, and solar system advice to help reduce your power bills.

Yes, we specialize in commercial electrical fit-outs, including office spaces, retail shops, and industrial facilities. We handle lighting design, power distribution, data cabling, and security system installation.

Yes, we offer flexible scheduling including after-hours and weekend work to minimize disruption to your business operations. Emergency services are available 24/7.

Our standard service call rate starts at $120 for the first hour, then $100 per hour thereafter during business hours. After-hours and emergency rates are higher. We provide fixed quotes for larger jobs.

Yes, we offer a 10% discount for seniors and pensioners. Please mention your eligibility when booking and have your card ready to show our electrician.

Yes, we hold all required NSW electrical licenses and carry comprehensive insurance including public liability and professional indemnity. All work is completed to Australian Standards.

Yes, we provide Certificates of Compliance for all electrical work performed. This documentation is essential for insurance purposes and confirms the work meets all relevant Australian Standards and regulations.

Smoke alarms should be tested monthly and professionally inspected annually. Batteries should be replaced yearly, and the entire unit should be replaced every 10 years as per NSW regulations.

We offer a lifetime warranty on our workmanship for all installations. Products and parts are covered by manufacturer warranties, typically ranging from 1-10 years depending on the item.

We guarantee 100% satisfaction with our work. If you're not completely satisfied, we'll return to fix any issues at no additional cost. Your peace of mind is our priority.

You can book by calling us on 0405 343 343, using our online booking form, or sending us an email. For emergencies, always call directly for fastest response.

Please provide your name, address, contact number, description of the electrical issue, and preferred appointment time. For commercial jobs, please also mention business hours and access requirements.